Everything you need to know about Orders, Products and Shipping.
You can track it using the link in your shipping confirmation email.. If you can’t find your confirmation email, check your spam/junk folder just in case!
Still need help? Email our Customer Support Team at care@luxeycup.com and we’ll find out for you.
We aim to ship orders within 1-3 business days. During peak times or new releases, it may take a little longer, but we promise we’re working as fast as possible! You’ll receive a shipping confirmation email with tracking details as soon as your order is on its way.
You can track your order using the link in your shipping confirmation email. If you haven't received it yet, check yourspam/junk folder.
Still need help? Email our Customer Support Team at care@luxeycup.com and we’ll find out for you.
If your order hasn’t been shipped yet, we can update your address! Just email us at care@ luxeycup.com with your order number and the correct address. If your order has already shipped, we recommend contacting the courier company to see if they can redirect your package.
We totally get that things change! If your order hasn’t shipped yet, we can cancel it for you. Just email us at care@luxeycup.com ASAP. If it’s already on its way, we won’t be able to cancel, but you can check our return/exchange policy once it arrives.
If your order hasn’t been processed yet, we may be able to update it! Email us at care@luxeycup.com with your order number and requested changes. If your order has already been packed, we won’t be able to make adjustments, but you can check our return/exchange policy if needed.
Oh no! We’re so sorry about that. Please email us at care@luxeycup.com with your order number and a photo of the item you received, and we’ll make it right as quickly as possible.
We hate when this happens, but we’ll get it sorted! Please send an email to care@luxeycup.com with your order number and a photo of the damage so we can send a replacement ASAP.
Yes! We want you to love your Luxey, so if something isn’t quite right, check out our return/exchange policy. If you need assistance, email us at care@luxeycup.com, and we’ll be happy to help!
Your confirmation email is sent automatically after purchase. If you don’t see it, check your spam/junk folder just in case. If it’s not there, you may have entered your email incorrectly—reach out to us at care@luxeycup.com and we’ll resend it to the right place.
Everything to know about shipping.
We sure do! We offer free shipping on orders over $149 AUD within Australia. You can view all our shipping options and pricing at checkout or visit our Shipping Info page for full details.
Shipping times vary depending on where you live and the shipping option you choose. For standard delivery:
- Australia:
Queensland - 2–5 business days
New South Wales / ACT - 3–7 business days
Victoria 3–7 - business days
South Australia 5–10 - business days
Tasmania 5–10 - business days
Western Australia - 10–15 - business days
Northern Territory - 10–15 - business days - International:
Times vary greatly from country to country. Please allow up to 15-25 days business days
Express options are available at checkout if you need it in a hurry!
Yes, we ship all over the world! 🌍 Just enter your shipping address at checkout and your available international options will appear. If you don’t see your country listed, shoot us an email at care@luxeycup.com, and we’ll do our best to help.
Shipping costs depend on your location and selected shipping method. You’ll see all the options and exact pricing at checkout before you complete your order. We also offer free shipping over $149 in selected Australia!
Orders are usually shipped within 1–3 business days, but during busy periods or launch days, there can be slight delays. If it’s been longer than expected, feel free to reach out to us atcare@luxeycup.com, and we’ll check on it for you!
Express shipping applies once your order has been fulfilled and handed over to the courier. Delays can still occur due to carrier issues or public holidays. If you're concerned, email us at care@luxeycup.com, and we’ll look into it for you right away!
If your order hasn’t been packed or shipped yet, we’ll do our best to update it! Please email us ASAP at care@luxeycup.com with your order number and preferred shipping method.
We get it—it’s easy to fall in love and come back for more! If your orders haven’t shipped yet, send us an email at care@luxeycup.com with your order numbers and we’ll try to bundle them together for you.
Sometimes it takes up to 24–48 hours for tracking to update once your order has shipped. If it’s still not showing any updates after that, email us at care@luxeycup.com and we’ll follow it up for you.
We know how frustrating that is, and we’ll help sort it quickly. If your tracking hasn’t updated in several days or your parcel seems lost, please email us at care@luxeycup.com with your order number—we’ll investigate with the courier and make it right.
Learn more about our products.
Yes! Our patented Reverse-Force™ lid technology creates a secure, 100% leak-proof seal between the lid and cup. Whether you’re commuting, working, or running errands, you can trust your drink will stay exactly where it belongs—in the cup.
Absolutely! All Luxey Cups—glass, stainless steel, and silicone parts—are dishwasher-safe. We’ve made them super easy to clean with no screw threads or fiddly bits, so you’ll never deal with trapped smells or residue.
We have five cup sizes to suit every drink and lifestyle:
- MiniLUX (6oz) – perfect for espresso or babycinos
- Regular (8oz) – ideal for small coffees
- Original (12oz) – our best-seller for everyday coffee
- Middy (16oz) – great for larger hot or iced drinks
- Smoothie (22oz) – perfect for smoothies, iced lattes, or water
Still unsure? Reach out at care@luxeycup.com and we’ll help you find your perfect fit!
This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.Yes! Our stainless steel cups are double-walled and insulated, keeping your drinks hot or cold for hours.
Our glass cups aren’t insulated but are still great for everyday use and feel amazing in hand.
We use borosilicate glass and premium stainless steel, paired with BPA-free, food-grade silicone. Our stainless steel cups are 100% plastic-free—a world-first design we’re proud of.
Yes! All of our silicone sleeves and lids areinterchangeable within their size category. You can mix and match colors, upgrade lids, and even downsize or upsize your cup with compatible parts. It’s all part of the fun!
Our glass cups and silicone parts are microwave-safe. Never microwave the stainless steel cups. Always check the specific product details if you’re unsure.
We do! If you’ve dropped your glass, lost a lid, or want to freshen up your setup, you can buy replacement glass, silicone, or lids on our site. Not sure what you need? Just email care@luxeycup.com and we’ll help you out.
Yes! All Luxey Cup sizes fit standard car cup holders.
Luxey is 100% leak-proof, 100% plastic-free, and designed to be beautiful, functional, and easy to use. Our patented lids have no screw threads or tiny parts, and our cups are loved by thousands of customers around the world. Once you sip from a Luxey, you’ll never look back.